welcome!

This section contains personal and public sector projects, plus a few publicised projects from current and past studios I've worked with. Enjoy!

For more up-to-date details, please see my blog.

service design the movie

a quick guide to the characteristics of service design

As part of Engine's work with UCE (University of Central England), we were asked to write and produce a film to explain service design - its characteristics, the way it works and the key benefits that help it stand out against other disciplines.... Read More

Posted on 10/05

OurNewSchool

co-designing a process for designing user-cented schools

Building Schools for the Future is the largest government building project in over 50 years and is investing around £70bn to rebuild or refurbish every primary and secondary school in the UK.... Read More

Posted on 10/05

Steve Nick & Alex studio

An inter-disciplinary design team within the Design Council

SteveNick&Alex was an inter-disciplinary design team set up as part of the Design Council's Technology campaign, which sought to use design to capitalise on the fruits of the UK's excellent R&D, transforming patents and IP into tangible businesses and products.

... Read More

Posted on 10/05

T5 info zone

designing the information provision at Heathrow T5

Engine Service Design were commissioned to design the information provision for arrivals passengers in Heathrow's new T5, taking onto account all kinds of human variables, from scenarios and goals to personas and mindsets.

... Read More

Posted on 10/05

project management masterplan

the mother of all workflow charts

I'm a bit of a geek for charts, but I've never enjoyed using Excel, which I guess is the necessary stuff behind them. However, I felt this epic project planning chart I produced for one of our clients at Engine to cover several projects and workstreams warrented a feature...... Read More

Posted on 10/05

the connections experience

Re-designing the experience of connections across BAA’s UK airports

Engine Service Design was asked to re-design the experience of being a connecting passenger for implementation across BAA's UK airports. The passenger journey from choosing a connecting airport to boarding their connecting flight was carefully researched and then re-created into a multi-channel journey diagram, which planned out the ideal connections experience...... Read More

Posted on 10/05

activmobs

a preventative health service married with social networking

Activmobs is a preventative health service that marries together social networking and professional fitness advice. After RED's pilot project with Kent County Council, a startup pack was to be produced to help county councils around the UK set up schemes.... Read More

Posted on 10/01